• Terms & Conditions
• Legal notice
• Privacy Policy
• Returns & Exchanges Policy
• Contact Information

I made a mistake. Can I change my order?

We can't change the size or color of items in an order. However, if your order hasn't been processed yet, we may be able to reduce the quantity of an item or remove an item from your order.

If you'd like to make a change, please contact us as soon as possible at support@cestnormal.co. In most cases, you only have a few minutes after placing your order to request changes, so we can't guarantee that we'll be able to make them. Any changes are only confirmed once you've received a confirmation email from us.

If we're unable to make the requested changes, don't worry, you still have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. If your order has already been shipped or can no longer be changed, you can simply return the item(s) in accordance with our return policy

If we're unable to make the requested changes, don't worry, you still have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. If your order has already been shipped or can no longer be changed, you can simply return the item(s) in accordance with our return policy.

Maybe, but you’ll need to be quick!

If your order hasn’t been packed yet, we may be able to cancel it. Once our warehouse has started processing your order, cancellation is no longer possible.

If your order has already shipped, you can either accept the delivery and return the item(s) in line with our return policy, or refuse the package at delivery. In both cases, you will be refunded for the returned products, but the original shipping cost is non-refundable.

If you choose to refuse the package, an extra handling fee will be deducted from your refund. The fee is based on the currency used for your order:

• €25 EUR
• 250 SEK
• 250 NOK
• $30 USD
• £20 GBP

If you’d like to cancel your order, please contact us as soon as possible at support@cestnormal.co. Any cancellation is only confirmed once you’ve received a confirmation email from us.

If we’re unable to make the requested changes, don’t worry, you still have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. If your order has already been shipped or can no longer be changed, you can simply return the item(s) in accordance with our return policy.

Absolutely! Email us at support@cestnormal.co and we’ll be happy to help!

We don't usually do pre-orders, but we recommend adding your email in the out of stock section, so you'll receive an email as soon as it’s back in stock.

Pre-order items will be advertised as and when they become available.

Which payment methods do you accept?

Depending on your market, the following payment options are available at checkout:

Sweden - Swish, Qliro Pay Later, Trustly, Major credit & debit cards (Visa, Mastercard, Amex, Maestro, UnionPay and more), Apple Pay, Google Pay, Shop Pay
Norway - Vipps, Qliro Pay Later, Trustly, Major credit & debit cards (Visa, Mastercard, Amex, Maestro, UnionPay and more), Apple Pay, Google Pay, Shop Pay
Denmark & Finland - MobilePay, Qliro Pay Later, Trustly, Major credit & debit cards (Visa, Mastercard, Amex, Maestro, UnionPay and more), Apple Pay, Google Pay, Shop Pay
Germany - Klarna, PayPal, Major credit & debit cards (Visa, Mastercard, Amex, Maestro, UnionPay and more), Apple Pay, Google Pay, Shop Pay
Netherlands - Klarna, iDEAL, Major credit & debit cards (Visa, Mastercard, Amex, Maestro, UnionPay and more), Apple Pay, Google Pay, Shop Pay
Belgium - Klarna, Bancontact, Major credit & debit cards (Visa, Mastercard, Amex, UnionPay and more), Apple Pay, Google Pay, Shop Pay
Other EU markets - Klarna, Major credit & debit cards (Visa, Mastercard, Amex, UnionPay and more), Apple Pay, Google Pay, Shop Pay
United States - Klarna, PayPal, Major credit & debit cards (Visa, Mastercard, Amex, Discover and more), Apple Pay, Google Pay, Shop Pay
Canada - Klarna, Interac, PayPal, Major credit & debit cards (Visa, Mastercard, Amex, Discover and more), Apple Pay, Google Pay, Shop Pay
United Kingdom - Klarna, Pay by Bank, PayPal, Major credit & debit cards (Visa, Mastercard, Amex, JCB and more), Apple Pay, Google Pay, Shop Pay
Switzerland - Klarna, Twint, PayPal, Major credit & debit cards (Visa, Mastercard, Amex and more), Apple Pay, Google Pay, Shop Pay
Australia - Klarna, PayPal, Major credit & debit cards (Visa, Mastercard, Amex and more), Apple Pay, Google Pay, Shop Pay
Japan - PayPal, Major credit & debit cards (Visa, Mastercard, Amex, JCB and more), Apple Pay, Google Pay, Shop Pay
Hong Kong - Alipay HK, WeChat Pay, PayPal, Major credit & debit cards (Visa, Mastercard, Amex, JCB and more), Apple Pay, Google Pay, Shop Pay
Singapore - GrabPay, PayPal, Major credit & debit cards (Visa, Mastercard, Amex, JCB and more), Apple Pay, Google Pay, Shop Pay
UAE - PayPal, Major credit & debit cards (Visa, Mastercard, Amex, JCB and more), Apple Pay, Google Pay, Shop Pay
Rest of the world - PayPal, Major credit & debit cards (Visa, Mastercard, Amex and more), Apple Pay, Google Pay, Shop Pay

To apply your discount code, please go to the checkout page and add your code in the section under the cart total.

Email support@cestnormal.co with your order number and we will send you an invoice asap.

Please check your spam or junk folders for the email confirmation. If you still haven’t received it, please email us at support@cestnormal.co

Please check the size guides of each product for information regarding the sizes. If you have more questions, reach out to support@cestnormal.co.

We’re committed to using suppliers with the highest quality materials and best work ethics. Currently, our clothing and accessories are mainly produced in Portugal, Turkey, China and Vietnam. Details on where particular items are made can be found on the product pages, in the description.

Yes! Just submit a claim on our returns page, and our team will review it and get back to you with a resolution.

Not in love? No problem. You’ve got 30 days from your shipping date to send it back.

Simply register your return, download your shipping label, pop the item in the post, and we’ll handle the refund.

• Items must be unused and in their original packaging so they’re ready for a new home.
• Returning sneakers? Please place them in a bag or box to protect the shoe box.

As soon as our returns team accepts your package, your refund will be issued. It may take up to 10 business days to appear on your original payment method.

We offer free exchanges to all countries within the EU only. Simply register your exchange within 30 days of it being shipped, and we’ll guide you through the next steps to get the right item on its way to you.

For customers outside of the EU, we recommend placing a new order and returning the original item for a refund.

Yes! You can choose store credit instead of a refund. If you do, we’ll add an extra 10% bonus to your credit - a little gift from us to you.

All store credit gift cards are issued in EUR and are valid for one year.

You have the right to cancel your purchase within 14 days of receiving your order, without needing to provide a reason.

Please select the option that applies to you on our Withdraw Order page.

Sweden: 50 SEK
Norway: 99 NOK
Europe: 9.99€
USA/Canada/Mexico: $19.99
UK: £19.99
Rest of World: $29.99

EU Exchanges: FREE

Note: The return fee will be deducted from your final refund amount.

It can take up to 7 business days for our team to process returns once they have been received at our warehouse.

Once your return has been approved:

• it can take up to 10 business days for a refund to appear on your original payment method.
• your exchange order will be created within the 7 business days after your return has been received. Standard shipping times then apply.
• your store credit gift card will be emailed directly to you within the 7 business days after your return has been received.
  
  

Yes. You will need to register both returns on our website, but only use the shipping label of one of them.

Your tracking link will be emailed to you as soon as your order is shipped. If you still have a question about your order, please send an email to support@cestnormal.co.

The delivery method and/or courier cannot be changed once an order has been placed.

Depending on your chosen courier, you will need to contact them directly to re-arrange delivery asap. Unfortunately, we cannot make these changes for you.

If your order is not collected from the pickup point within the carrier's holding period, it will be returned to our warehouse.

When this happens, a handling fee of [25 EUR / 250SEK / 250NOK / 25GBP / 30USD] will be deducted from your refund to cover return shipping and handling costs.

This depends on your country. For most of our markets, all duties and taxes are already included in the price you pay - there are no additional charges on delivery.

Duties & taxes are included in the price - no extra charges on delivery:

• EU countries (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain) - VAT included, no customs duties.
• Sweden - VAT included, no customs duties.
• Hong Kong - Free port; no import duties or taxes.
• United Kingdom - UK VAT and import duties included in the price.
• United States - Import duties included in the price. Sales tax shown at checkout.
• Canada - Import duties included in the price. Your local tax (GST/HST/PST) shown at checkout.
• Norway - VAT included. For individual items above kr 3,000, import duties are also included.
• Switzerland - Swiss VAT included in the price.
• Australia - GST and import duties included.
• New Zealand - GST and import duties included.
• Japan - Consumption tax and import duties included.
• UAE - VAT and import duties included.
• Chile - Import duties and taxes included.
• Singapore - GST and import duties included.

Duties and taxes may apply - payable at checkout or on delivery:

• Israel - On orders above approx. $75.
• Mexico - Import taxes may apply.
• South Africa - Import duties and taxes apply to all orders.
• All other international markets (Iceland, India, Jersey, Korea, Morocco, Peru, Qatar, Taiwan, Thailand, Colombia, Costa Rica, Argentina, Andorra) - Duties and taxes may apply. You can choose to pay at checkout or on delivery.

If you have been charged unexpectedly, please contact us at support@cestnormal.co and we’ll do our best to help.

We currently ship to:

Andorra, Argentina, Australia, Austria, Belgium, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Jersey, Korea (South), Latvia, Lithuania, Luxembourg, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Qatar, Romania, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, and United States.

STANDARD SHIPPING:

• Delivery method: Bring Pick Up and Bring Home Delivery
• Shipping cost: 50 SEK
• Delivery times: 1-2 working days (plus 24-48 hours for the order to be processed)

No extra costs: All duties, customs and taxes are included.

STANDARD SHIPPING:

• Delivery method: Bring Pick Up
• Shipping cost: 75 DKK
• Delivery times: 2-3 working days (plus 24-48 hours for the order to be processed)

No extra costs: All duties, customs and taxes are included.

STANDARD SHIPPING:

• Delivery method: UPS
• Shipping cost: 90 NOK
• Delivery times: 1–3 working days (plus 24–48 hours for the order to be processed)

FREE SHIPPING: Free shipping on orders above kr 2,000.

Import taxes are included in all prices. No charges on delivery. For individual items above kr 3,000, import duties are also included.

No extra costs: All duties, customs and taxes are included.

STANDARD SHIPPING:

• Delivery method: UPS
• Shipping cost: 9,99€
• Delivery times: 3-5 working days (plus 24-48 hours for the order to be processed)

*(Shipping costs will be charged in your local currency)*

EXPRESS SHIPPING:

• Delivery method: UPS
• Shipping cost: 29,99€
• Delivery times: Shipping: 1-2 working days (plus 24-48 hours for the order to be processed)

*Cyprus and Malta - Express Shipping only*

*(Shipping costs will be charged in your local currency)*

No extra costs: All duties, customs and taxes are included.
(Except for Switzerland where duties and taxes will be set and due to local authorities before delivery can take place.)

STANDARD SHIPPING:

• Delivery method: UPS
• Shipping cost: £5
• Delivery times: 3–4 working days (plus 24–48 hours for the order to be processed)

EXPRESS SHIPPING:

• Delivery method: UPS
• Shipping cost: £12
• Delivery times: 1–2 working days (plus 24–48 hours for the order to be processed)

FREE SHIPPING: Free shipping on orders above £200.

No extra costs: All duties, customs and taxes are included.

STANDARD SHIPPING:

• Delivery method: UPS
• Shipping cost: $7
• Delivery times: 4–6 working days (plus 24–48 hours for the order to be processed)

EXPRESS SHIPPING:

• Delivery method: UPS
• Shipping cost: $15
• Delivery times: 2–4 working days (plus 24–48 hours for the order to be processed)

FREE SHIPPING: Free Standard shipping on all orders over $250.

Import duties are included in the price - no surprise charges on delivery. Sales tax for your state will be shown at checkout.

STANDARD SHIPPING:

• Delivery method: UPS
• Shipping cost: CA$7
• Delivery times: 4–6 working days (plus 24–48 hours for the order to be processed)

EXPRESS SHIPPING:

• Delivery method: UPS
• Shipping cost: CA$15
• Delivery times: 2–3 working days (plus 24–48 hours for the order to be processed)

FREE SHIPPING: Free shipping on orders above CA$400.

Import duties are included in the product prices - no additional charges on delivery. Your local tax (GST/HST/PST) will be shown at checkout.

STANDARD SHIPPING:

• Delivery method: UPS
• Shipping cost: MXN$200
• Delivery times: 5–7 working days (plus 24–48 hours for the order to be processed)

EXPRESS SHIPPING:

• Delivery method: UPS
• Shipping cost: MXN$300
• Delivery times: 4–5 working days (plus 24–48 hours for the order to be processed)

FREE SHIPPING: Free shipping on orders above MXN$4,000.

Import taxes may apply to your order. Pay at checkout or on delivery.

STANDARD SHIPPING:

• Delivery method: UPS
• Shipping cost: CHF 5
• Delivery times: 4–6 working days (plus 24–48 hours for the order to be processed)

EXPRESS SHIPPING:

• Delivery method: UPS
• Shipping cost: CHF 12
• Delivery times: 3–4 working days (plus 24–48 hours for the order to be processed)

FREE SHIPPING: Free shipping on orders above CHF 250.

All prices include Swiss VAT. No customs charges on delivery.

AUSTRALIA

• Standard: A$15 - 6–8 working days
• Express: A$25 - 4–6 working days
• Free shipping on orders above A$450.
• GST and import duties included in the price.

NEW ZEALAND

• Standard: NZ$30 - 7–9 working days
• Express: NZ$60 - 3–4 working days
• Free shipping on orders above NZ$450.
• GST and import duties included in the price.

JAPAN

• Standard: ¥1,500 - 5–7 working days
• Express: ¥2,300 - 3–4 working days
• Free shipping on orders above ¥45,000.
• Consumption tax and import duties included in the price.

UNITED ARAB EMIRATES

• Standard: 35 AED - 4–6 working days
• Express: 55 AED - 2–3 working days
• Free shipping on orders above 1,500 AED.
• VAT and import duties included in the price.

ALL OTHER INTERNATIONAL MARKETS (incl. Iceland, Israel, Singapore, South Africa, Hong Kong, and all new Global-E markets)

• Standard: €10 - 5–9 working days depending on destination
• Express: €20 - 3–6 working days depending on destination
• Free shipping on orders above €200 (or equivalent in local currency).

(Shipping costs will be charged in your local currency)

Duties and taxes may apply depending on your country. Full details are shown at checkout.